If the ordered goods do not meet your expectations,
you are entitled to unused and undamaged goods returned or exchanged
within 21 days from the date of receipt, without giving any reasons.
However, the goods must be in original packaging (such as product packaging bag can be
tolerated, but as original shoebox is necessary, it is not a package receipt of goods).
If the goods are dirty or shows signs of use (eg. the shoe is stretched, trampled underfoot,
is already dirty sole or insole), we can not exchange it for other goods, respectively return money.
The buyer does not have the right to withdraw from the contract for goods, the limited possibility of purchase of which was a win in a competition marked "RAFFLE", because it is a contract whose subject is a game or a lottery according to § 1840 letter c) of the Civil Code.
In exchange, please contact us by mail at firstname.lastname@example.org
and book goods for exchange, so as not to delay in the shipment sold out.
If you want to exchange or return the goods, fill out the form, which, together with the goods
sent as ordinary mail, not cash on delivery (recommended insured by registered mail
to an amount equivalent to the value of goods), to our address:
POPNAME, Zahradni 1242, 264 01 Sedlcany, Czech republic
Money for the goods return by bank transfer, returning in another way,
it is possible to consult individually. In exchange it towards you free postage for returning
the goods is returned only for the amount of goods. The settlement of the complaint,
exchange or return, please fill thoroughly letter of complaint
and send it together with the goods back to our address.
The exchange and complaint form to download HERE.